FREQUENTLY ASKED QUESTIONS

Is pool service worth it?


We think so, for many different reasons. Your pool is a major investment, and regular maintenance is critical to ensuring it stays looking great for many years. Pool service saves you time by not only eliminating time spent at your pool cleaning and maintaining, but also time wasted traveling to and at the pool store. With pool service you can stop storing dangerous chemicals around the house, we bring everything in our trucks. Did you know that acid and chlorine stored inside your garage will slowly eat away at any exposed metal surface, including your car. Also, the best place to check your water is right at the pool, giving the most accurate readings.




What is included in your service?


All of our services are designed to make your pool maintenance free. We include all chemicals, equipment, and knowledge necessary to keep your pool running smoothly. Because each pool is different, we have a wide range of service options to best meet the needs of your pool.




What is the Pool RX?


The Pool RX is an all natural pool sanitizer that utilizes common earth elements to effectively kill algae. It works in conjunction with very low levels of chlorine to eliminate the need for shocking the pool and keeps pool water healthy. It provides more benefits than a salt system at a fraction of the cost and can be installed in any pool.




How long should you run your pool pump?


It really depends on the time of year, but a minimum of 6 hours a day. Why 6? Because all of your pool water should pass through your filter at least once per day, and pools are designed specifically for that to happen within 6 hours. Now if you live in hot and humid climates like here in Florida, you are going to need to increase that run time during the summer, closer to 8 or 10 hours a day to keep the algae out. If you have a energy efficient multi-speed pump, you'll need to run it even longer, upwards of 16 hours a day, but it won't cost you much at the low speeds.




How often should you clean your filter?


It depends on which type of filter you have and your pool, but generally every 4 to 6 months. The real test is to watch your pressure gauge on the top of your filter. Write down the pressure right after you clean it, and when it raises 7 psi higher than the clean reading it's time to clean the filter.




What to do if your pump stops pumping water?


First, turn off your pump. A pump needs running water to cool it, without water it can overheat causing pump failure. Check to make sure the water level in your pool is high enough, halfway up the skimmer opening. Open the pump lid and remove the rubber gasket. Inspect it to make sure it does not have any cracks or tears, also inspect the lid to make sure it has no cracks. Either of these can let air into the pump which prevents it from priming with water. Clean the lid and ring and screw pack onto pump, making sure you get a tight seal. Turn the pump back on, if it's still not drawing water try adjusting the valve settings, you could have a possible blockage on a suction line so try opening other lines. If that does not work then clean your filter, a dirty filter can prevent water flowing into the pump. If it's still not working, turn your pump off at the breaker and call your local pool service company.




Why does my pool need to be serviced every week?


Your pool needs weekly service to maintain a healthy balance in the pool, to be able to swim without worry of damage that may be done by inexperience and to help protect the finish of the pool. We are the professionals!




Do you add water to my pool?


We will add water if needed to the pool only during the time that we are servicing your pool. At times we may notice that you have a leak in your pool and are loosing too much water. We work closely with a very qualified leak detection company that is efficient in locating these sometimes hard to find leaks. We do appreciate homeowner participation in adding water.




My lawn man makes a mess of my pool, can you help me with this situation?


We are aware that this can be upsetting to a homeowner. We work closely with customers to get on a schedule after your lawn maintenance company comes. Unfortunately, we can not always promise that if the lawn company does not stick to the schedule, we will always be able to follow them.




I'm having a party this weekend, will you be charging me extra?


If we are aware of a party in advance, we can switch your day to a closer day without charge. We always want your pool looking good for friends and family, so we do provide extra cleanings if needed. Note: These are billable cleanings.




What should I do during the winter months as the temperature begins to drop?


In case of freezing temperatures, run pool system continually (until temperature's rise) so that the pipes won't freeze.




What should I do if my pools pump or filter is making strange noises?


Always turn the system off at the breaker (not the time clock), and contact a pool technician asap.




Why is my pool cloudy?


A pool can be cloudy for numerous reasons. Bad water chemistry or a dirty filter would be the first two things to look at. We use a reliable quality test kit to check for chemical balance. Also we can wash all cartridges and DE (Diatomaceous Earth) and Sand filters will be taken apart and cleaned. Please note your sand filter should be replaced approximately every five years.




Why are the walls of my pool green?


There are two reasons for this reaction. Number one a dirty filter, number two chemicals are not balanced properly. Please contact us and we will have your pool clearly blue in no time!





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